Refund policy

30-Day Return and Refund Policy

You have 30 days from the date of delivery to request a return.

To start a return, email hello@secondshower.us with your order number. We will respond within 24 hours with return instructions. Please do not send an item back before requesting a return.

Return address

Second Shower
3974 Corte Mar De Brisa
San Diego, CA 92130
United States

Return conditions

• Showerhead and Showerhand devices must be returned in their original condition and original packaging.
• Replacement filters must be unused and sealed. Used or opened filters cannot be returned for hygiene reasons.
• Infuser Tablets must remain unopened in their original packaging.
• Sale and discounted items are returnable under the same conditions.
• Items without their original packaging or returned after 30 days are not eligible.

For ordinary returns, you arrange and pay for return postage. We do not charge or deduct a fixed return fee.

If an item arrives defective, damaged, or incorrect, contact us immediately. Validated defective, damaged, or incorrect items qualify for free return shipping.

Subscription orders

• First orders containing a device and filter subscription are returnable within 30 days under the conditions above.
• Recurring filter shipments may be canceled, skipped, or paused at any time without fees or penalties.
• To manage your subscription, email hello@secondshower.us.

Exchanges

Email us with your order number and the item you would like instead. Once we receive your return, we will ship the approved replacement at no additional shipping charge.

Refunds

After receiving and inspecting your return, we will notify you whether the refund has been approved. Approved refunds are processed to the original payment method within 5–7 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since approval, contact hello@secondshower.us.

Lifetime warranty

Second Shower devices—the Showerhead and Showerhand—include a lifetime warranty against manufacturing defects, parts broken upon arrival, and malfunctioning spray.

Replacement filters and Infuser Tablets are consumable products and are not covered.

To submit a warranty claim, email hello@secondshower.us with your order number, a description of the issue, and photos when applicable.