Help
You have questions. We like that.
Your shower, your filter, your refills and your order. Pick the closest question, or write to us.
Your shower and filter
Start with the model you own, or the one you are considering.
Which shower model should I choose?
Choose the Second Shower Head for a wall-mounted showerhead, or the Second Shower Hand for a handheld format. Check the connection and included parts before ordering.
- What it does
- Helps you choose by format and fit.
- Where to look
- Compare both models on Shop all.
Model-specific product specifications.
Compare shower modelsWhich replacement filter do I need?
Head Filter 2-pack is for the Second Shower Head. Hand Filter 3-pack is for the Second Shower Hand.
- What it does
- Matches the replacement cartridge to your model.
- Where to look
- Check the product name before choosing a refill.
Second Shower compatibility guide.
Find your refillsHow do I install it or change the filter?
Use the illustrated guide for your exact model and task. Installing a showerhead and replacing a cartridge use different steps.
- What it does
- Shows the parts, orientation and final check.
- Where to look
- Choose your model on the installation page.
Model-specific product instructions.
Open the installation guideWhat does a change in filter colour mean?
Visible changes are something you can inspect. Use the guide for your model to understand what you're looking at and when to replace the filter.
- Where to look
- Through the filter window and in the model-specific care guide.
Approved filter care and replacement guidance.
Read the filter care guideSomething doesn't feel right. How do I get help?
Tell us your model and what changed. For a leak, fit or flow question, include a clear photo of the connection and filter so we can help with your setup.
- What it does
- Helps support understand the specific issue.
- Where to look
- Email hello@secondshower.us. Include your order reference if you have it.
Refills, deliveries and orders
See what repeats, what you can change and where to get help.
What repeats when I subscribe?
The refill deliveries shown in your selected plan repeat. Your plan lists the initial order, first refill and schedule after that.
- What it does
- Keeps the device purchase and refill deliveries clearly separated.
- Where to look
- Your product-page plan summary and order confirmation.
Your selected selling plan and subscription policy.
Read the subscription policyCan I change or cancel my refill plan?
Contact subscription support to check your next delivery, request a schedule change or cancel your plan.
- What it does
- Helps you manage your existing plan.
- Where to look
- Email hello@secondshower.us using the email associated with your order.
Subscription policy. Available self-service actions depend on the subscription portal.
Email subscription supportWhere can I check shipping, returns and warranty?
Read the terms that apply to your order: shipping and returns. If you're unsure how they apply to your product or purchase plan, contact us before ordering.
- What it does
- Explains delivery and after-purchase terms.
- Where to look
- Shipping and returns policies, plus the approved warranty terms for your product.
Current published policies.
Ask about your orderLooking for the science?
See what each part of the filter does, then read the product test results and their conditions.
