Support
Questions? We answer within 24 hours.
Troubleshoot in a few steps, send us a message, or check our FAQs below.
Quick Help
Quick answers, real help.
Self-Guided Troubleshooting
Fix common issues in minutes — water pressure, filter replacement, installation tips.
Email Us
hello@secondshower.us — we respond within 24 hours on business days.
Lifetime Warranty
Automatic. No registration needed. Manufacturing defects covered for life.
30-Day Returns
Full refund within 30 days of delivery. Original packaging required.
Contact
Send us a message.
Write us a note and we'll get back to you within 24 hours. For quick answers, check the FAQs below.
Policies
Shipping, returns, and warranty.
Shipping
No tools, no plumber. Just twist on.
Returns
No tools, no plumber. Just twist on.
Warranty
No tools, no plumber. Just twist on.
Frequently asked questions.
How do I install the Second Shower?
Installation is tool-free and takes about 60 seconds. Unscrew your existing showerhead, attach the Second Shower, and screw your showerhead back on. Everything you need comes in the box. See the full installation guide.
When should I replace the filter?
Every 1-3 months depending on your water quality. Two signs it's time: (1) the Vitamin C powder in the lower chamber is depleted, or (2) you notice reduced water pressure. Hard water areas (NYC, older buildings): ~1 month. Average areas: ~2 months. Clean water areas: 3+ months.
My water pressure dropped — what should I do?
This usually means the filter needs replacing. Check the truth window — if it's dark brown, the filter is full. Also check: (1) Make sure you're using the original Second Shower hose, not a third-party one. (2) Ensure the filter is seated correctly with no air pockets. (3) Try removing the flow regulator (small blue disc between hose and handle).
Can I modify or cancel my subscription?
Yes — skip, pause, or cancel anytime with no fees. Log into your account and manage your subscription directly, or email us at hello@secondshower.us and we'll handle it within 24 hours.
My skin feels drier after switching — is that normal?
Yes, this is a normal adjustment period of several days to 2 weeks. Chlorinated water leaves a slippery residue on skin. When chlorine is removed, skin can temporarily feel tighter. Most customers find their skin feels calmer and more balanced after 2 weeks. Tip: avoid very hot water and apply a light moisturizer during the transition.
Still have questions?
Email us at hello@secondshower.us — we respond within 24 hours.
Email Us